Privacy Policy

Last updated: March 2026

Rockhouse AI is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and protect information about you when you visit our website or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Rockhouse AI is a trading name operated by Nick Staples. For the purposes of data protection law, we are the data controller of the personal data we collect from you. You can contact us using the enquiry form on our website.

2. What Data We Collect

We may collect the following personal data from you:

  • Your name and email address when you submit an enquiry form
  • Your business name and any information you provide in your message
  • Technical data such as your IP address, browser type and pages visited (via analytics)
  • Voice data if you interact with our AI phone assistant

3. How We Use Your Data

We use your personal data to:

  • Respond to your enquiries and provide the services you have requested
  • Communicate with you about your project or our services
  • Improve our website and services using anonymised analytics data
  • Comply with our legal obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests (responding to your enquiry and providing services), contractual necessity (where you have engaged us for a service), and legal obligation where applicable.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years unless an ongoing business relationship exists.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request erasure of your data ("right to be forgotten")
  • Object to or restrict our processing of your data
  • Data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us using the enquiry form on our website.

7. Third-Party Services

We may use third-party tools to deliver our services, including AI platforms, email providers and analytics services. These providers are carefully selected and are required to handle your data in accordance with applicable data protection law.

8. AI Phone Assistant

If you call our AI phone assistant, your call may be processed by a third-party AI telephony provider. Calls may be recorded or transcribed for quality and service improvement purposes. By calling, you consent to this processing.

9. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.